Eligibility for Returns

• Items must be returned within 7 days of the delivery date.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Sale items and final sale items are not eligible for return or refund unless they are defective or damaged.

How to Return

1. Initiate a Return: Contact our Customer Care team at Faisheeofficial@gmail.com to initiate a return. Please provide your order number and the reason for the return.
2. Prepare Your Return: Place the item(s) in their original packaging. Include the original receipt or proof of purchase.
3. Ship Your Return: Use the provided return shipping label to send the item(s) back to us. If a return label is not provided, please ship to the following address:Faishee Returns

   T25/C 3rd Floor
   Malviya Nagar, Khirki Extention, New Delhi, Delhi

   Pin Code 110017, India

4. Return Confirmation: Once we receive your return, we will inspect the item(s) to ensure they meet our return policy criteria. You will receive an email confirmation once your return is processed.

Refunds

• Approved returns will be refunded to the original payment method within 7-14 business days after we receive and inspect the item(s).
• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
• If you do not see a refund after 14 business days, please contact our Customer Care team for further assistance.

Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

Defective or Damaged Items

• If you receive a defective or damaged item, please contact our Customer Care team immediately at Faisheeofficial@gmail.com with photos and a description of the issue. We will provide a prepaid return label and process a full refund or replacement as quickly as possible.

Non-Returnable Items

• Sale items and final sale items are not eligible for return or refund unless they are defective or damaged.
• Gift cards are non-returnable and non-refundable.

Contact Us: If you have any questions or need assistance with your return, please contact our Customer Care team at:

Email: Faisheeofficial@gmail.com
Hours: Monday – Friday, 9 AM – 5 PM

At Faishee, your satisfaction is our priority. We appreciate your business and are here to ensure that your shopping experience is exceptional.

Note: This policy is subject to change without notice. Please review the policy regularly for updates.